Ordering Information

 

Medical Disclaimer

 

Information on Soulful Spirit Studio's website is provided to assist you in choosing the products most appropriate for your needs. Our recommendations and claims of product effectiveness are based on "testing" by willing family and friends and should not be construed as medical advice. The safety of these products has not been determined by laboratory testing. If you have questions about a particular medical condition, please consult your practitioner. Please do not use our products on broken or irritated skin without first checking with your practitioner. If you have a specific sensitivity or allergy, please read the label carefully, avoid any ingredients which you believe may cause a reaction and do a small "patch test" before using. River Rain's potions are designed to be gentle and non-irritating, some individuals may still experience a reaction when using new products. If you experience a rash or irritation, please discontinue use and consult a qualified practitioner. These statements and the products for sale on this site have not been evaluated by the Food & Drug Administration. The products offered on this site are not intended to diagnose, treat, cure or prevent any disease. You should carefully read all information provided on the product's label and follow the appropriate directions for use.

 

 

Order Information

 

If  you need immediate assistance with an order that has been submitted on our website - such as an address correction - please call us immediately.

We apologize for the inconvenience, but we are not able to accept any requests for changes to products or additions to submitted orders. Please review your cart carefully for order accuracy prior to submitting your order.

 

Cancellations

Because we process your order within moments of receiving it, we can only accept order cancellations by 3 PM Pacific Time, and all requests for order cancellations received after this time will not be accepted. If you are unable to submit your order cancellation by the 3 PM deadline you may return the parcel after its receipt for a full and immediate refund.

Ordering By Mail

If you prefer to order by mail you can write the items you wish to purchase on a separate piece of paper. Please include your name, shipping address and telephone number, along with what you wish to order. For mail orders we accept personal checks and money orders. Please allow up to 8 days for first class mail to reach our offices.  You may also shop online and select an option at the end titled "Check/Money Order". You can make a check or money order in U.S. funds only, payable to River Rain Aromatherapy and mailed to the following address. River Rain Aromatherapy 5154 Lola Land Langley WA. 98260. 

Cutoff and Shipping Times

All orders are typically processed and shipped within 2 business days, and major holidays may delay us a little further.  However we are open and receptive to new product ideas and we would love to discuss the possibility of increasing our existing product line. For suggestions, please email us.

 Returns must be made within 60 days of the issued invoice date. Any requests for compensation or remediation will not be accepted after 60 days of the invoice date. 

Shipping Method Delivery Time* Trackable,  USPS Priority Mail 5-12 Days *Delivery time is calculated according to actual "business days" and does not include weekends or holidays. These delivery times are estimated by the carrier and are not guaranteed, unless otherwise noted.

Shipping Charges

For online orders we charge actual shipping based  USPS rates which are displayed in your cart and during checkout. These charges are calculated and automated within our shopping cart system and all charges are clearly visible during the check out process. 

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